Service Detail

Order Flow

Find your favorite watch

Find your favorite watch from over 100,000 items.


Please select a payment method from PayPal, Wise, or bank transfer and pay.

Wise Bank Wire Transfer
Certified by Japanese.

When the watch arrives at Timepeaks from our physical store in Japan, it is inspected by a qualified appraiser.


We will ship to your address in your country.

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This item is sold by a Japanese store in Japan.


This item is sold by a Japanese store in Japan.

Timepeaks purchases item from sellers in Japan instead of you and delivers them to you after hand inspection.

Purchase flow

  1. Please select the watch you want to purchase and pay.
  2. Timepeaks purchases the item from the store for you.
  3. Timepeaks checks the authenticity of the item.
  4. Timepeaks will ship the item to you.


Usually it takes 4 to 7 days from payment to posting.

Usually it takes 3 to 10 days from posting to your receipt.


Exterior condition

Not the overall grade of the item, but the condition of the case (exterior parts). It has nothing to do with the state of the glass, band or movement.

New(N) There is no scratch on the exterior. This item is new goods which have not been sold yet, it is something which is kept unused after purchase. If scratches are polished and eliminated , this status will not be taken. Even if the exterior is not scratched, the old watch may have deteriorated internal oil.
Very Good(A) The item has been used, however the watch is still in good condition and has a beautiful exterior without any big scratches. In the case of stainless steel watches, it's probable that blemishes can be removed by polishing it.
Good(AB) There are no big scars on the item and we can know that the item has been treated carefully in the past. In the case of stainless steel watches, it is expected that some scratches will remain even if they are polished.
Normal(B) There are some big scars and wounds that cannot be repaired on the item. The watch has been treated normally in the past.
Bad(C) There are a lot of big scratches and irreparable wounds and the appearance don’t look so nice. Sometimes, the material may have been altered or partly broken.

Movement condition

For movement conditions, the best option for explaining the product is not necessarily selected. It only confirms the selected content.

Working It is confirmed that the function of the watch works normally. It is unknown how accurate it is. In some cases, the precision of the watch may be good. In some case, the watch need to be serviced.
Perfect The item function accurately and meets all the requirements for wearing in daily life.
Not good working This watch is working, but it is not good. Probably the accuracy will be bad. Or if measured by machines, will be incorrect
Overhaul required This watch has a problem such as hands of the watch stop, the circumference of the crown is not normal, accuracy is bad, etc. It is judged that overhaul is necessary. It is inappropriate for everyday use.
Not working The item does not work. We do not exactly know the reason. The possible reason can be the failure of the mainspring or the battery exhaustion or other problems.
Unsure to work with battery replacement The item does not work. The item is a quartz watch and we do not know if it will work after replacing the battery.
Some noise The item makes abnormal noises while in use.
Function failed There are faults in some functions such as the chronograph or the date display etc.

Case size

The width of the case excluding the crown is usually expressed in mm in actual measurement, but in some cases, the numbers described in the catalog etc will be written as it is. There may be an error.

Maker warranty

The warranty is regarded as a watch’s accessory, not as a guarantee service. Not all the items can receive a warranty service.

Brand original box

It is an explanation about the presence or absence and the state of the maker genuine box. The box is not necessarily shipped with the watch when it is new. In some cases, boxes for different models may be included.

Water proof

There is no guarantee that waterproofing can be used successfully.


Please pay using PayPal, Wise, or bank transfer.
Depending on the country and product, you will probably have to pay additional customs fees, VAT, duties, etc.

Delivery & Refund

-- DHL & UPS --
Timepeaks ships by DHL and UPS.
All items are fully insured.
DHL Tracking

Timepeaks uses UPS to ship items that contain gold.
UPS Tracking


If you pay by Paypal, we will send the item to only the person whose name and address are registered on Paypal.
We cannot ship to military areas, military bases(FPO, APO), or post office boxes(LPO, P.O. Box).

Declared Value

We only declare the true value that is the final bidding price. To declare a lower value is illegal in Japan.


We can't export crocodile or alligator leather straps, because it is restricted by Washington Convention (CITES). We do not refund for these leather straps.


Once you purchased item, you can not cancel. If there is any failure with items, you can choose to return it but you need to pay the delivery fee. We will refund you the purchase price and purchase fee by Paypal or bank wire transfer after receiving the returned item. The delivery fee will not be refunded. In the case that you find the item you received is not as same as descriptions, please report the problems from the item page within 7 days.
If shipping could not complete because you do not receive the item, you will be charged 15% of the item price as a cancellation fee.

We do not accept returns for the following reasons:

  • I bought but I do not like it
  • Item whose movement condition is other than "Perfect" does not operate correctly
  • The item is submerged or there is a possibility
  • 7 days have passed since the receipt of the item
  • There are scratches and defects that could not be confirmed in the pictures.
  • There is a minor description error in the item description
  • The manufacturer has determined that it is fake, but it has been 6 months since the item was received
  • Delivery took longer than expected.

How to send back the item

Please contact in advance and get approval before returning the product.
Please write "RETURN GOODS" in English on returned products to avoid taxes. If you do not write this, the tax we paid will not be refunded.
Please use your country's postal office service(EMS). Please do not use FEDEX, UPS,DHL, etc for return items.